Customer Experience & Will-Call Specialist

Old-Castle-Building-Envelop; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO and holidays

Annual raises and bonuses

Training

Job summary

Old Castle Building Envelop is seeking a Will Call Customer Service Representative to deliver exceptional service to C.R. Laurence customers. You will handle orders, payments, and inquiries while maintaining professional client relationships in a fast-paced environment.

Responsibilities include documenting interactions, processing orders, and providing accurate product knowledge to internal and external customers, contributing to a positive and efficient customer experience at OBE.

Qualifications

• 1 year of office support experience in a customer service role.
• Ability to work in a fast-paced, team environment.
• Excellent written and verbal communications.
• Demonstrate critical thinking and independent thinking to anticipate and resolve issues.
• Strong time management and organizational skills to multi-task.

Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Process orders accurately and in a timely manner.
• Receive and process payments (cash, debit, etc.).
• Answer multi-line telephone professionally.
• Face to face customer interactions.
• Build professional relationships with customers to meet service requirements.
• Respond to inquiries promptly and courteously.
• Develop and maintain relationships with internal and external customers.
• Engage customers and adapt to their needs.
• Manage customer database and records.

Skills

Customer service

Communication

Time management

Multitasking

Professional demeanor

Problem solving

Education

High School diploma

Job description

Old Castle Building Envelop is seeking a Will Call Customer Service Representative to deliver exceptional service to C.R. Laurence customers. You will handle orders, payments, and inquiries while maintaining professional client relationships in a fast-paced environment.

Responsibilities include documenting interactions, processing orders, and providing accurate product knowledge to internal and external customers, contributing to a positive and efficient customer experience at OBE.