On-Site Logistics Customer Support Specialist

Americold Logistics LLC; Bloomingdale (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Americold Logistics LLC in Bloomingdale, GA, is seeking an Administrative Associate to handle customer inquiries, process work orders, scheduling, and order processing. You will serve as a liaison between customers and internal teams, maintain records, answer phones, and provide clerical support.

This on-site, full-time role may require travel for business and occasional visits to warehouse operations in cold environments.

Qualifications

• High school diploma or GED is required.
• 0 years of experience minimum in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical work

Clear communication

Data entry

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics LLC in Bloomingdale, GA, is seeking an Administrative Associate to handle customer inquiries, process work orders, scheduling, and order processing. You will serve as a liaison between customers and internal teams, maintain records, answer phones, and provide clerical support.

This on-site, full-time role may require travel for business and occasional visits to warehouse operations in cold environments.