Logistics Customer Support Specialist

Saia Motor Freight Line LLC; Florida; On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Motor Freight Line LLC in Florida seeks a detail-oriented clerk to support terminal operations. You will prepare, print, scan, and organize shipment documents, and help with filing and recordkeeping for departures and arrivals.

You will handle inbound calls and emails to resolve issues and assist drivers for line haul, coordinating dock pickups and drops with operations staff. Strong communication and MS Office skills are a plus.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English.
• Preferred: transportation or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Florida seeks a detail-oriented clerk to support terminal operations. You will prepare, print, scan, and organize shipment documents, and help with filing and recordkeeping for departures and arrivals.

You will handle inbound calls and emails to resolve issues and assist drivers for line haul, coordinating dock pickups and drops with operations staff. Strong communication and MS Office skills are a plus.