Full-Time Logistics Customer Support Specialist

XPO Logistics, Inc.; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Dallas is hiring a full-time Customer Service Representative to support shipment billing, inquiries, and account documentation.

The role requires strong communication, 2 years of customer service experience, and the ability to handle multiple shifts. You’ll be responsible for billing per tariffs, resolving documentation errors, assisting customers with rate quotes, tracing shipments, and performing routine clerical duties.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing & 10-key

Computer skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Dallas is hiring a full-time Customer Service Representative to support shipment billing, inquiries, and account documentation.

The role requires strong communication, 2 years of customer service experience, and the ability to handle multiple shifts. You’ll be responsible for billing per tariffs, resolving documentation errors, assisting customers with rate quotes, tracing shipments, and performing routine clerical duties.