Full-Time Customer Service Specialist: Shipments & Billing

XPO Logistics, Inc.; Laredo (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance day one

Life insurance

Disability insurance

PTO 13 days first year

Company holidays

401(k) with match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Laredo, TX to support shipments, handle inquiries, and provide clerical support on a full-time basis. The role emphasizes accuracy in billing, tariff guidance, and customer communication.

The position offers health insurance from day one, life and disability coverages, paid time off, company holidays, a 401(k) with match, and education assistance to help you grow within the organization.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

Customer service

Typing

10-key

Shift flexibility

MS Office

Tools

MS Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Laredo, TX to support shipments, handle inquiries, and provide clerical support on a full-time basis. The role emphasizes accuracy in billing, tariff guidance, and customer communication.

The position offers health insurance from day one, life and disability coverages, paid time off, company holidays, a 401(k) with match, and education assistance to help you grow within the organization.