Logistics Customer Support Specialist

Temco Logistics LLC; Charlotte (NC); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Temco Logistics LLC in Charlotte, NC is seeking a motivated Customer Service Representative to be the first point of contact for customers, ensuring accurate information and timely responses.

You will handle inquiries about orders, delivery status, and installations, coordinate with other departments, and help maintain smooth office operations.

A detail-oriented, organized professional with at least two years of experience and proficiency in MS Office is encouraged to apply.

Competenze

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Well-organized with ability to manage multiple tasks.

Mansioni

• Provide accurate information on orders, delivery status, and product details.
• Answer calls and emails promptly, addressing questions and requests.
• Resolve issues and escalate unresolved matters to a supervisor.
• Track delivery schedules to provide real-time updates.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with departments to maintain seamless operations.

Conoscenze

Customer service excellence

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

MS Office

ERP familiarity

Formazione

High school diploma or equivalent

Strumenti

MS Office Suite

ERP systems

Descrizione del lavoro

Temco Logistics LLC in Charlotte, NC is seeking a motivated Customer Service Representative to be the first point of contact for customers, ensuring accurate information and timely responses.

You will handle inquiries about orders, delivery status, and installations, coordinate with other departments, and help maintain smooth office operations.

A detail-oriented, organized professional with at least two years of experience and proficiency in MS Office is encouraged to apply.