Customer Experience Specialist — Logistics & Orders

The Home Depot; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction across orders, deliveries, and installations.

The ideal candidate has at least two years in customer service or office administration, outstanding communication and problem-solving abilities, strong organizational skills, and proficiency with MS Office; ERP systems knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administration.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Excellent organizational skills and ability to manage multiple tasks.
• Proficiency in MS Office Suite; ERP systems knowledge is a plus.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate to supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction across orders, deliveries, and installations.

The ideal candidate has at least two years in customer service or office administration, outstanding communication and problem-solving abilities, strong organizational skills, and proficiency with MS Office; ERP systems knowledge is a plus.