Logistics Customer Service Specialist

The Home Depot; Bow (NH); On-site; USD 32,000 - 46,000; Full time

Job summary

Temco Logistics seeks a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will communicate about orders, delivery status, and product details while maintaining accurate records.

The ideal candidate has at least 2 years in customer service or office admin, excellent communication and organizational skills, and proficiency in MS Office and ERP systems.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency in MS Office Suite and familiarity with ERP systems.
• Knowledge of Temco Logistics’ delivery and installation services is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Time management

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics seeks a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will communicate about orders, delivery status, and product details while maintaining accurate records.

The ideal candidate has at least 2 years in customer service or office admin, excellent communication and organizational skills, and proficiency in MS Office and ERP systems.