Logistics Customer Experience Specialist

Temco Logistics LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries about orders, deliveries, and installations. You will resolve issues and strive to exceed expectations in a fast-paced logistics environment.

The ideal candidate has a high school diploma, at least two years in customer service or office tasks, and strong communication, problem-solving, and organizational skills.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalation unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries about orders, deliveries, and installations. You will resolve issues and strive to exceed expectations in a fast-paced logistics environment.

The ideal candidate has a high school diploma, at least two years in customer service or office tasks, and strong communication, problem-solving, and organizational skills.