Customer Experience & Office Support Specialist

The Home Depot; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role focuses on accurate information, timely responses, and maintaining excellent service across orders, delivery, and installation.

The candidate should have at least 2 years in customer service or office tasks, strong communication skills, and proficiency with MS Office or ERP systems to support operations

Qualifications

• 2+ years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build positive relationships.
• Strong problem-solving abilities and attention to detail when addressing inquiries.
• Excellent organizational skills to manage multiple tasks and priorities.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly to address questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role focuses on accurate information, timely responses, and maintaining excellent service across orders, delivery, and installation.

The candidate should have at least 2 years in customer service or office tasks, strong communication skills, and proficiency with MS Office or ERP systems to support operations