Customer Service & Office Support Specialist

The Home Depot; Lake Elmo (MN); On-site; USD 34,000 - 42,000; Full time

Job summary

Temco Logistics seeks a Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery details, and product information with accuracy and professionalism.

The role requires at least 2 years in customer service or related admin tasks, excellent communication, and strong organizational skills in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills to address inquiries clearly.
• Ability to build positive relationships with customers and colleagues.
• Excellent attention to detail and problem-solving under pressure.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Follow up to ensure customer satisfaction with delivery and installation services.
• Resolve issues efficiently and escalate when necessary.
• Monitor delivery schedules to provide real-time updates to customers.
• Maintain knowledge of Temco Logistics’ products and services to assist inquiries.

Skills

Communication

Interpersonal skills

Problem solving

Organization

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics seeks a Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. You will manage orders, delivery details, and product information with accuracy and professionalism.

The role requires at least 2 years in customer service or related admin tasks, excellent communication, and strong organizational skills in a fast-paced environment.