Logistics Customer Support Specialist

Temco Logistics LLC; Northlake (IL); On-site; USD 38,000 - 58,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Responsibilities include providing accurate information on orders and delivery status, answering calls and emails promptly, tracking delivery schedules, and collaborating with other departments to keep operations smooth.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office administration.
• Strong communication and problem-solving skills.
• Experience with ERP or office management software is a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication

Customer service

Problem-solving

Organizational skills

MS Office

ERP systems

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics LLC is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Responsibilities include providing accurate information on orders and delivery status, answering calls and emails promptly, tracking delivery schedules, and collaborating with other departments to keep operations smooth.