Logistics Customer Support Specialist

DHL; Charleston (TN); On-site; Confidential; Part time

Benefits offered by this job

Medical, dental, and vision coverage

PTO program with paid holidays

401(k) with company match

Tuition reimbursement

Job summary

DHL Supply Chain in the United States is seeking a motivated Customer Service Representative (CSR) for a part-time 1st shift (Mon, Wed, Fri 8:30 AM – 5:00 PM) role. The CSR will communicate with carriers, schedule shipments, and manage carrier billing to support transportation and customer service operations.

Responsibilities include resolving inquiries, maintaining records, and providing timely updates to customers and internal teams.

Qualifications

• High school diploma or equivalent required.
• 0–12 months of data entry or reporting experience.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Coordinate transportation activities with carriers to ensure timely movement of shipments.
• Schedule outbound and inbound shipments, deliveries, and carrier appointments.
• Process and reconcile carrier billing and transportation charges.
• Monitor shipment status and provide updates to customers and internal teams.
• Respond to inquiries and resolve issues to support customer service operations.
• Maintain accurate customer and transportation records in company systems.
• Build and maintain relationships with carriers and transportation partners.
• Prepare transportation and service-related reports as needed.

Skills

Customer service

Communication

Data entry

Teamwork

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain in the United States is seeking a motivated Customer Service Representative (CSR) for a part-time 1st shift (Mon, Wed, Fri 8:30 AM – 5:00 PM) role. The CSR will communicate with carriers, schedule shipments, and manage carrier billing to support transportation and customer service operations.

Responsibilities include resolving inquiries, maintaining records, and providing timely updates to customers and internal teams.