Logistics Customer Support Specialist (Mon-Fri)

DHL Group; China Grove (NC); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Attendance Bonus

PTO with holidays and vacation

401(k) with company match

Job summary

DHL Supply Chain is hiring a Customer Service Rep for the 1st shift (Mon-Fri, 6am–2:30pm) with a starting pay of $21.50 per hour. The role emphasizes processing orders, providing product and transit information, and resolving issues for customers.

Ideal candidates will have strong email/phone communication and experience with Microsoft Office and warehouse systems. Benefits include attendance bonuses and growth opportunities within the logistics field.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems and guide resolution.
• Maintain customer records and update account information.
• Process customer adjustments to keep financials accurate.
• Prepare reports by collecting and analyzing customer information.
• Assist with order and product management; perform other duties.

Skills

Dispatching & scheduling

Microsoft Office (Excel, Outlook, Word

WMS system experience

Email & phone communication

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

WMS system

Job description

DHL Supply Chain is hiring a Customer Service Rep for the 1st shift (Mon-Fri, 6am–2:30pm) with a starting pay of $21.50 per hour. The role emphasizes processing orders, providing product and transit information, and resolving issues for customers.

Ideal candidates will have strong email/phone communication and experience with Microsoft Office and warehouse systems. Benefits include attendance bonuses and growth opportunities within the logistics field.