Customer Service Representative

Talentify; Hillsboro (OR); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k)

Tuition reimbursement

Training and advancement

Job summary

DHL Supply Chain is hiring for a First Shift Customer Service Representative. Shift: 7:00AM to 3:00PM, Monday - Friday. Pay: $24.80 per hour. Role involves assisting department with clerical duties and handling customer inquiries to resolve issues and fulfill orders.

Process orders, maintain records, and provide information on product and transit details. Great benefits and opportunity for career advancement within DHL Supply Chain.

Qualifications

• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.
• High School Diploma or Equivalent required or equivalent

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Process customer adjustments to keep financial accounts accurate.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures.

Position: First Shift Customer Service Representative
Shift: 7:00AM to 3:00PM Monday - Friday
Pay: $24.80 per hour

Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.