Customer Support & Logistics Specialist - 2nd Shift

Deutsche Post; Pennsylvania; Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Affordable medical, dental, and vision

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Excellent training and career growth

Zusammenfassung

DHL Supply Chain is seeking a Customer Service Rep to provide exceptional support for shipments and orders. You will resolve inquiries, track shipments, and maintain accurate records, working closely with operations and inventory teams.

The role operates on 2nd shift, Monday through Friday, 12:00pm to 8:30pm, with a pay rate of $18.95 per hour. Join the world’s leading logistics company and grow within a great workplace culture.

Qualifikationen

• Respond to customer inquiries via phone, email, and other communication channels.
• Investigate and resolve customer concerns related to shipments, inventory, orders, and transportation services.
• Track shipments and provide status updates to customers.
• Process customer orders, returns, and service requests accurately and efficiently.
• Maintain customer records and update information within warehouse management and transportation systems.
• Coordinate with operations, transportation, and inventory teams to address service issues and meet customer requirements.
• Monitor KPIs and help identify opportunities for service improvements.
• Prepare reports, documentation, and customer communications as required.
• Ensure compliance with company policies, customer requirements, and quality standards.
• Build and maintain positive customer relationships through professional and timely communication.

Aufgaben

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Problem solving

Multitasking

Ausbildung

High School Diploma or Equivalent

Tools

Warehouse management system

Transportation systems

Jobbeschreibung

DHL Supply Chain is seeking a Customer Service Rep to provide exceptional support for shipments and orders. You will resolve inquiries, track shipments, and maintain accurate records, working closely with operations and inventory teams.

The role operates on 2nd shift, Monday through Friday, 12:00pm to 8:30pm, with a pay rate of $18.95 per hour. Join the world’s leading logistics company and grow within a great workplace culture.