Logistics Customer Care Specialist - 2nd Shift

DHL Supply Chain; York (York County); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO including holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Rep to provide exceptional support for customers and internal stakeholders. This role handles inquiries, tracks shipments, processes orders, and maintains accurate records across warehouse and transportation systems.

The position operates on 2nd shift, 12pm-8:30pm, Monday-Friday, with pay at $18.95 per hour. Growth opportunities exist within DHL’s expansive logistics network and Great Place to Work certification in the US and Canada.

Qualifications

• High School Diploma or Equivalent required.
• 0-12 months of data entry or reporting experience is expected.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Investigate and resolve customer concerns related to shipments, inventory, orders, and transportation services.
• Track shipments and provide status updates to customers.
• Process customer orders, returns, and service requests accurately and efficiently.
• Maintain customer records and update information within warehouse management and transportation systems.
• Coordinate with operations, transportation, and inventory teams to address service issues and meet customer requirements.
• Monitor KPIs and help identify opportunities for service improvements.
• Prepare reports, documentation, and customer communications as required.
• Ensure compliance with company policies, customer requirements, and quality standards.
• Build and maintain positive customer relationships through professional and timely communication.

Skills

Customer service

Data entry

Order processing

Communication

Education

High School Diploma or Equivalent

Tools

Warehouse management systems

Transportation systems

Job description

DHL Supply Chain is hiring a Customer Service Rep to provide exceptional support for customers and internal stakeholders. This role handles inquiries, tracks shipments, processes orders, and maintains accurate records across warehouse and transportation systems.

The position operates on 2nd shift, 12pm-8:30pm, Monday-Friday, with pay at $18.95 per hour. Growth opportunities exist within DHL’s expansive logistics network and Great Place to Work certification in the US and Canada.