Logistics Customer Care & Dispatch Specialist

DHL Supply Chain; Portland (OR); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO & holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Portland, Oregon is hiring for a First Shift Customer Service Representative. The role supports customers with order processing, information on product and transit, and acts as a liaison to resolve issues.

This position operates 7:00 AM to 3:00 PM, Monday through Friday, and offers a pay rate of $24.80 per hour. Ideal candidates have basic data entry, warehouse exposure, and strong communication skills.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers.
• Act as liaison to facilitate issue resolution.
• Resolve product or service problems and follow up on resolution.
• Maintain customer records and update account information.

Skills

Customer service

Communication

Microsoft Excel

Microsoft Outlook

Microsoft Word

Education

High School Diploma or Equivalent

Tools

TMS

WMS (JDA)

View software

SAP

Job description

DHL Supply Chain in Portland, Oregon is hiring for a First Shift Customer Service Representative. The role supports customers with order processing, information on product and transit, and acts as a liaison to resolve issues.

This position operates 7:00 AM to 3:00 PM, Monday through Friday, and offers a pay rate of $24.80 per hour. Ideal candidates have basic data entry, warehouse exposure, and strong communication skills.