Customer Experience Liaison & Order Specialist

Americold; Bridgeton (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Americold in Bridgeton, NJ is seeking a customer service/clerical associate to respond to inquiries about work orders, shipments, and inventory counts, and to act as a liaison between customers and internal teams to ensure smooth account administration and order processing.

You will generate paperwork for orders, verify invoices, maintain records, answer phones, and assist with scheduling loads. Travel may be required; strong data entry and communication skills are essential.

Qualifications

• High school diploma or GED required.
• 0 years of experience minimum in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Communication

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold in Bridgeton, NJ is seeking a customer service/clerical associate to respond to inquiries about work orders, shipments, and inventory counts, and to act as a liaison between customers and internal teams to ensure smooth account administration and order processing.

You will generate paperwork for orders, verify invoices, maintain records, answer phones, and assist with scheduling loads. Travel may be required; strong data entry and communication skills are essential.