Shipping & Billing Customer Care Specialist

XPO Logistics, Inc.; San Diego (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO (up to 13 days first year)

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is hiring a Customer Service Representative in San Diego, CA. The role focuses on handling shipments, quotes, and billing inquiries with a customer-first approach.

Expect a comprehensive benefits package and an hourly pay range designed to reflect experience. On-day-one health coverage and a supportive team environment are emphasized to help you succeed and grow within XPO.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

2 years of customer service

Strong computer skills

Typing and 10-key skills

Experience with Microsoft Office

Shift flexibility (days/evenings/nites

Job description

XPO Logistics, Inc. is hiring a Customer Service Representative in San Diego, CA. The role focuses on handling shipments, quotes, and billing inquiries with a customer-first approach.

Expect a comprehensive benefits package and an hourly pay range designed to reflect experience. On-day-one health coverage and a supportive team environment are emphasized to help you succeed and grow within XPO.