Part-Time Customer Service Rep—Afternoon Shift($22.67/hr)

XPO Logistics, Inc.; Stoughton (WI); On-site; USD 26,000 - 37,000; Part time

Job summary

XPO Logistics, Inc. in Stoughton, WI is seeking a part-time Customer Service Representative for the afternoon shift. The role focuses on billing, inquiries, and shipment tracing, with strong emphasis on accuracy and customer satisfaction.

Candidates should have at least 2 years of customer service experience, solid MS Office skills, and the ability to work a variety of shifts including evenings and weekends. Pay starts at $22.67 per hour with benefits for eligible schedules.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Strong computer skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Stoughton, WI is seeking a part-time Customer Service Representative for the afternoon shift. The role focuses on billing, inquiries, and shipment tracing, with strong emphasis on accuracy and customer satisfaction.

Candidates should have at least 2 years of customer service experience, solid MS Office skills, and the ability to work a variety of shifts including evenings and weekends. Pay starts at $22.67 per hour with benefits for eligible schedules.