Logistics & Customer Success Coordinator

ArcBest; Fort Smith (AR); Hybrid; USD 21,000 - 28,000; Full time

Job summary

ArcBest's ABF Freight is seeking a Customer Service Coordinator in Fort Smith, AR. You will manage shipments, provide tracking updates, handle inquiries via phone, email, and chat, and coordinate with service centers and field teams to resolve issues promptly.

The ideal candidate has a Bachelor's degree preferred and under 1 year of customer service or logistics experience, with strong communication skills and proficiency in MS Office.

Qualifications

• Bachelor's degree preferred.
• Experience in customer service or logistics desired.
• Strong communication and problem-solving skills.

Responsibilities

• Provide accurate information regarding multiple services and solutions offered by ArcBest.
• Handle a large volume of interactions through multiple channels including phone, email, and chat.
• Provide tracking updates and communicate delivery modifications.
• Maintain effective lines of communication with internal and external customers.
• Use multiple systems and programs in support of customer needs and expectations.
• Identify customer requirements to generate quotes tailored to their shipping needs.
• Schedule pickup requests and submit rate corrections.
• Create bills of lading (BOL's) and provide shipment-specific documentation.
• Other duties and projects, as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ArcBest's ABF Freight is seeking a Customer Service Coordinator in Fort Smith, AR. You will manage shipments, provide tracking updates, handle inquiries via phone, email, and chat, and coordinate with service centers and field teams to resolve issues promptly.

The ideal candidate has a Bachelor's degree preferred and under 1 year of customer service or logistics experience, with strong communication skills and proficiency in MS Office.