Logistics Customer Success Coordinator

Forward Air Corp.; Euless, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Telehealth access

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and communication.

The role covers scheduling, tracking, documentation, and basic financial activities such as billing. You will work on-site at a multimodal logistics terminal or air/ocean branch, interacting with customers, carriers, drivers, and internal teams to ensure timely movement of freight.

Qualifications

• Must have high attention to detail and follow established processes.
• Experience in customer service, administrative support, logistics, or transportation is preferred.
• Clear written and verbal communication with a customer-focused approach.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and POD.
• Support terminal or site activities, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable and billing tasks, including invoice preparation and reconciliation.

Skills

Customer service

Administrative

Data entry

Communication

Teamwork

Detail-oriented

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows OS

Microsoft 365

Outlook

Excel

Teams

Zoom

WebEx

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and communication.

The role covers scheduling, tracking, documentation, and basic financial activities such as billing. You will work on-site at a multimodal logistics terminal or air/ocean branch, interacting with customers, carriers, drivers, and internal teams to ensure timely movement of freight.