Onsite Logistics Customer Relations Specialist

Forward Air Corp.; Baltimore (MD); On-site; USD 23,866 - 33,992; Full time

Job summary

Forward Air Corp. in Baltimore seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

They serve as a primary contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. The role includes scheduling, tracking, documentation, and core financial activities such as

Qualifications

• High school diploma or GED required; degree preferred.
• Experience in customer service, administrative support, or logistics is preferred; training provided.
• Strong attention to detail and ability to follow processes.
• Clear written and verbal communication with a customer-focused approach.
• Ability to work onsite in a fast-paced, team-oriented environment.
• Discretion with sensitive information and basic data handling skills.
• Proficiency with Windows and common Office tools (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; relay updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other operations.
• Prepare shipping documents such as AWBs, bills of lading, labels, and POD.
• Support accounts receivable, accounts payable, and billing tasks including invoicing and reconciliation.
• Maintain organized electronic and physical files for shipment and financial documentation.
• Communicate with carriers, warehouses, dispatch, and operations to support timely freight movement.
• Identify routine service issues and escalate to operations leadership per procedures.
• Assist with inbound/outbound mail, records, and office supply monitoring.
• Participate in training, meetings, and process-improvement activities.

Skills

Customer service

Data entry

Communication

Teamwork

Attention to detail

MS Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Teams

Zoom

Webex

Job description

Forward Air Corp. in Baltimore seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

They serve as a primary contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. The role includes scheduling, tracking, documentation, and core financial activities such as