Night-Shift Logistics Customer Relations Coordinator

Forward Air Corp.; New York, Northern (NY, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

You will serve as the main contact for customers, carriers, drivers, and internal teams, ensuring timely updates and smooth freight movement. The role involves scheduling, tracking, data entry, billing support, and document handling, with a strong emphasis on accuracy and

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience in customer service, administrative support, logistics, or transportation is preferred; training provided.
• Strong attention to detail and process adherence; professional written and verbal communication.

Responsibilities

• Serve as central contact for customers, carriers, drivers and internal teams.
• Provide front-line customer service for shipment status and documentation requests.
• Enter shipment data accurately within required timelines.
• Track and trace shipments and communicate updates to customers and teams.
• Schedule pickups, deliveries and other operational activities.
• Prepare shipping documents such as AWBs, bills of lading, POD.
• Support accounts receivable, accounts payable and billing tasks.
• Maintain organized electronic and physical files for shipments and admin docs.
• Escalate routine issues to operations leadership as needed.
• Assist with mail processing and office supply monitoring.
• Participate in training, meetings, and process improvement activities.

Skills

Customer service

Administrative support

Logistics

Attention to detail

Communication

Teamwork

Office software

On-site work

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows

Microsoft Office

Excel

Outlook

Teams/Zoom

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

You will serve as the main contact for customers, carriers, drivers, and internal teams, ensuring timely updates and smooth freight movement. The role involves scheduling, tracking, data entry, billing support, and document handling, with a strong emphasis on accuracy and