Logistics Customer Care & Coordination Specialist

Forward Air Corporation; Phoenix (AZ); On-site; USD 40,000 - 44,000; Full time

Job summary

Forward Air Corporation seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing, documentation, and communications within a 100% on-site setting.

You will handle data entry, scheduling, tracking, and routine financial tasks while serving as the main contact for customers, carriers, drivers, and internal teams. Monday–Friday, 1 PM–9 PM, in Phoenix.

Qualifications

• High School Diploma or GED required; undergraduate degree not required.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with a customer-focused approach.
• Clear, professional written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare and organize shipping documents such as AWBs, bills of lading, labels, and POD.
• Support accounts receivable, accounts payable, and billing tasks including invoice preparation and reconciliation.
• Maintain organized electronic and physical files for shipment and financial documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues and escalate to operations leadership.

Skills

Attention to detail

Communication skills

Team collaboration

Office software

Education

High School Diploma or GED

Tools

Windows OS

Microsoft 365

Video conferencing

Job description

Forward Air Corporation seeks a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing, documentation, and communications within a 100% on-site setting.

You will handle data entry, scheduling, tracking, and routine financial tasks while serving as the main contact for customers, carriers, drivers, and internal teams. Monday–Friday, 1 PM–9 PM, in Phoenix.