On-Site Freight & Customer Coordination Specialist

Forward Air Corporation; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at an on-site logistics terminal. You will manage shipment processing, documentation, and updates for customers, carriers, drivers, and internal teams.

Responsibilities include data entry, tracking and tracing, scheduling pickups and deliveries, and invoicing support. The role requires strong attention to detail and professional communication in a fast-paced,

Qualifications

• Education: High School Diploma or GED required; undergraduate degree preferred.
• Strong attention to detail and ability to follow processes.
• Clear written and verbal communication with a customer-focused approach.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details, customer instructions, and operational records.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and proof of delivery.

Skills

Attention to detail

Communication skills

MS Office proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at an on-site logistics terminal. You will manage shipment processing, documentation, and updates for customers, carriers, drivers, and internal teams.

Responsibilities include data entry, tracking and tracing, scheduling pickups and deliveries, and invoicing support. The role requires strong attention to detail and professional communication in a fast-paced,