Logistics Customer Relations Specialist

Forward Air Corporation; Compton (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Forward Air Corporation in Compton, CA is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support, ensuring accurate shipment processing and timely updates. You will handle data entry, tracking, documentation, invoicing support, and coordinate scheduling, interacting with customers, drivers, carriers, and internal teams in a 100% on-site setting.

This role requires strong communication, attention to detail, and proficiency with Windows and

Qualifications

• Education: High School Diploma or GED required; degree preferred.
• Experience in customer service, admin support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail and ability to follow established processes.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and POD.
• Support terminal/site activities including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership per procedures.
• Support routine administrative tasks such as mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.

Skills

Customer service

Data entry

Attention to detail

Communication

Teamwork

On-site work readiness

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Forward Air Corporation in Compton, CA is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support, ensuring accurate shipment processing and timely updates. You will handle data entry, tracking, documentation, invoicing support, and coordinate scheduling, interacting with customers, drivers, carriers, and internal teams in a 100% on-site setting.

This role requires strong communication, attention to detail, and proficiency with Windows and