Logistics Customer Experience Coordinator

Forward Air Corp.; Missouri; On-site; USD 25,000 - 29,000; Full time

Job summary

Forward Air Corp. in Missouri is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing, documentation, and communication at a 100% on-site facility.

The role involves scheduling, data entry, tracking, and billing-related tasks to ensure accurate shipments and timely updates. You will interact with customers, carriers, drivers, and internal teams to maintain smooth freight movement and compliant records, while delivering

Qualifications

• Strong customer service skills and professional communication.
• Experience in administrative support and logistics environments preferred.
• Proficiency with MS Office and data entry within deadlines.

Responsibilities

• Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within required timelines.

Skills

Customer service

Administrative support

Data entry

Communication

Team collaboration

Attention to detail

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office 365

Job description

Forward Air Corp. in Missouri is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing, documentation, and communication at a 100% on-site facility.

The role involves scheduling, data entry, tracking, and billing-related tasks to ensure accurate shipments and timely updates. You will interact with customers, carriers, drivers, and internal teams to maintain smooth freight movement and compliant records, while delivering