Logistics Customer Relations Coordinator

Forward Air Corporation; Euless (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and documentation at our Texas area facility. The role supports milestones across accounts receivable, billing, and carrier communications in a fast-paced, on-site environment.

Ideal applicants have a High School Diploma or GED with the option of a bachelor’s degree and prior experience in customer service or logistics.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, or logistics is a plus.
• Strong attention to detail and professional communication skills are essential.

Responsibilities

• Serve as main contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service addressing shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within deadlines.
• Track and trace shipments using internal systems; communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare shipping documents such as AWBs, bills of lading, labels, and POD.

Skills

Customer service

Data entry

Attention to detail

Communication

Teamwork

Organization

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office 365

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and documentation at our Texas area facility. The role supports milestones across accounts receivable, billing, and carrier communications in a fast-paced, on-site environment.

Ideal applicants have a High School Diploma or GED with the option of a bachelor’s degree and prior experience in customer service or logistics.