Logistics Customer Relations Coordinator — Morning Shift

Forward Air Corporation

Earth City (MO)

On-site

USD 34,000 - 45,000

Full time

9 days ago

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Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support. You will handle shipment processing, documentation, and communication across multimodal networks at an on-site terminal or logistics site.

The role involves scheduling, tracking shipments, handling inquiries, and supporting basic accounting activities such as invoicing and payments.

Qualifications

High School Diploma or GED required; college degree preferred.
Experience in customer service, administrative support, logistics, or transportation environments is preferred; training provided.
Strong attention to detail with the ability to follow established processes consistently.
Clear, professional written and verbal communication with a customer-focused approach.
On-site work environment and ability to commute to the facility.

Responsibilities

Serve as central contact for customers, carriers, drivers, and internal teams by phone, email, and in-person.
Provide front-line customer service by responding to shipment status inquiries and documentation requests.
Perform accurate data entry for shipment details and operational records within required timelines.
Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and teams.
Coordinate scheduling for pickups, deliveries, and appointments.
Prepare and organize shipping documents such as AWBs, bills of lading, labels, and POD.
Support accounts receivable, accounts payable, and billing tasks, including invoicing.
Maintain organized electronic and physical files for shipment and financial records.
Communicate with carriers and operations to support timely freight movement.
Identify routine issues and escalate to operations leadership as needed.
Assist with inbound/outbound mail, record updates, and office supply monitoring.