Logistics Customer Success Coordinator

Forward Air Corporation; Compton (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator in Compton, CA to provide front-line administrative and customer service support for accurate shipment processing and communication across multimodal networks. You will handle scheduling, tracking, documentation, and basic billing tasks in a 100% on-site setting.

Responsibilities include serving as the main contact for customers and carriers, performing data entry, and coordinating shipments while maintaining compliant files and

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation is preferred; training provided.
• Strong attention to detail with ability to follow established processes.
• Clear, professional written and verbal communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Discretion and confidentiality in handling sensitive information.
• Proficient with Windows OS, MS Office (Outlook/Word/Excel/PowerPoint) and web conferencing tools.

Responsibilities

• Serve as a central contact point for customers, carriers, drivers, and internal teams via phone, email, and in-person.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and records within timelines.
• Track and trace shipments using internal systems; communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare shipping documents such as air waybills, bills of lading, labels, and POD.
• Support accounts receivable, accounts payable, and billing tasks as needed.
• Maintain organized electronic and physical files for shipment and financial records.
• Communicate with carriers, warehouses, dispatch, and operations to move freight timely.
• Identify routine service issues and escalate to operations leadership.

Skills

Customer service

Data entry

Attention to detail

Written and verbal communication

Team collaboration

Confidentiality

MS Office

Office software proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Windows OS

Microsoft Office 365

Teams/Zoom/Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator in Compton, CA to provide front-line administrative and customer service support for accurate shipment processing and communication across multimodal networks. You will handle scheduling, tracking, documentation, and basic billing tasks in a 100% on-site setting.

Responsibilities include serving as the main contact for customers and carriers, performing data entry, and coordinating shipments while maintaining compliant files and