Freight Customer Success & Logistics Coordinator

Forward Air Corp.; Greer (SC); On-site; USD 19,000 - 26,000; Full time

Job summary

Forward Air Corp. in Greer, SC is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and communication across multimodal networks.

This on-site role covers scheduling, tracking, documentation, and core financial tasks such as AR/AP and billing. The ideal candidate will have strong attention to detail, customer-focused communication, and the ability to work in a fast-paced team environment, with travel as

Qualifications

• Education: High School Diploma or GED required; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs and Microsoft O365 (Outlook, Word, Excel, PowerPoint) and web conferencing (Teams, Zoom).
• Environment: 100% on-site setting with travel for meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and POD.
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership according to procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data entry

Billing

Accounts receivable

Accounts payable

Communication

Team collaboration

On-site work

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows OS

Microsoft Office

Outlook

Teams/Zoom

Job description

Forward Air Corp. in Greer, SC is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing and communication across multimodal networks.

This on-site role covers scheduling, tracking, documentation, and core financial tasks such as AR/AP and billing. The ideal candidate will have strong attention to detail, customer-focused communication, and the ability to work in a fast-paced team environment, with travel as