Logistics Customer Service Specialist–Freight Docs & Claims

Maersk; Fontana (CA); On-site; USD 57,308,000 - 67,337,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Fontana, CA is hiring a Customer Service Representative to ensure accurate movement of freight and timely documentation. You will verify delivery orders, input data, and keep the WMS up to date while coordinating with customers, brokers and internal teams.

The role emphasizes data integrity, prompt response to inquiries, and supporting cross-functional processes to meet service standards and shipping deadlines.

Qualifications

• Ability to verify orders and bills of lading.
• Accurate data entry and records management.
• Strong communication with customers and partners.
• Attention to data integrity across systems.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct.
• Check that data is correct in the system and input any missing data.
• Ensure that the WMS system is updated and accurate.
• Ensure that all documentation is processed in a timely manner.
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Communicate daily with customer, broker and other departments.

Skills

Data entry

Customer service

Attention to detail

Communication

Tools

WMS

Job description

Maersk in Fontana, CA is hiring a Customer Service Representative to ensure accurate movement of freight and timely documentation. You will verify delivery orders, input data, and keep the WMS up to date while coordinating with customers, brokers and internal teams.

The role emphasizes data integrity, prompt response to inquiries, and supporting cross-functional processes to meet service standards and shipping deadlines.