Freight CSR: Documentation, Data Integrity & Liaison

A.P. Moller - Maersk; Fontana (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk in Fontana, CA is seeking a Customer Service Representative responsible for ensuring accurate and timely movement of freight to destinations within service standards. You will process and organize all documentation needed to initiate and complete movement of freight.

Responsibilities include verifying orders, updating data in the system, updating the WMS, handling customs clearance records, communicating with customers and brokers daily, and supporting other CSR staff as needed.

Qualifications

• Ensure accurate and timely movement of freight within service standards.
• Process and organize documentation to initiate and complete freight movement.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct.
• Check data in the system and input missing data.
• Ensure that the WMS system is updated and accurate.
• Ensure that all documentation is processed in a timely manner.
• Record all customs clearance received from the broker daily.
• Maintain data integrity so distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Communicate daily with customer, broker and other departments.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and cross train in other areas.

Job description

Maersk in Fontana, CA is seeking a Customer Service Representative responsible for ensuring accurate and timely movement of freight to destinations within service standards. You will process and organize all documentation needed to initiate and complete movement of freight.

Responsibilities include verifying orders, updating data in the system, updating the WMS, handling customs clearance records, communicating with customers and brokers daily, and supporting other CSR staff as needed.