Logistics CSR: Track & Coordinate Shipments

A.P. Moller - Maersk; Fife (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

EAP

Paid Time Off

Flexible Hours

Job summary

Maersk is seeking a Customer Service Representative to manage freight forwarding shipments into and out of the station across multiple modes, delivering high-level operations excellence and a superior customer experience.

You will track shipments, coordinate with cartage agents, prepare routing paperwork, communicate status to customers and dispatch, and ensure compliance with TSA/KSMS standards, while maintaining station KPIs. Strong data entry and MS Office skills are essential for success.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Tracking and tracing outbound shipments
• Coordinating recover and delivery schedules with cartage agents
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers’ requested pick-ups
• Adhere to TSA/KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of domestic shipments, air, ocean and ground
• Other duties as assigned

Skills

Multitasking

Communication skills

Typing 35 wpm

Detail-oriented

Microsoft Office

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maersk is seeking a Customer Service Representative to manage freight forwarding shipments into and out of the station across multiple modes, delivering high-level operations excellence and a superior customer experience.

You will track shipments, coordinate with cartage agents, prepare routing paperwork, communicate status to customers and dispatch, and ensure compliance with TSA/KSMS standards, while maintaining station KPIs. Strong data entry and MS Office skills are essential for success.