Customer Experience Specialist - Shipping & Tracking

Maersk; Los Angeles (CA); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Warehousing and Distribution USA LLC is seeking a Customer Service Representative to provide superb service to all callers and assist pilots stations and cartage agents in Los Angeles. You will handle incoming calls and emails, update shipment statuses, and coordinate with field teams to ensure smooth operations.

The role emphasizes effective communication, multitasking, and attention to detail in a dynamic logistics environment. We offer competitive pay and comprehensive benefits.

Qualifications

• Strong communication and problem-solving skills.
• Proficient with internet and online tools.
• Energetic and able to multitask in a fast-paced environment.
• Excellent organizational skills with attention to detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status and resolve issues.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication skills

Tech savviness

Multitasking

Attention to detail

Job description

Maersk Warehousing and Distribution USA LLC is seeking a Customer Service Representative to provide superb service to all callers and assist pilots stations and cartage agents in Los Angeles. You will handle incoming calls and emails, update shipment statuses, and coordinate with field teams to ensure smooth operations.

The role emphasizes effective communication, multitasking, and attention to detail in a dynamic logistics environment. We offer competitive pay and comprehensive benefits.