Logistics Customer Success Specialist

APM Terminals; South Gate (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is hiring a Customer Service Representative in California to handle incoming calls, troubleshoot issues, and assist pilot stations and cartage agents. The role emphasizes delivering excellent customer service, monitoring email inquiries, and updating shipment statuses.

The position requires strong communication, problem-solving, and organizational skills, with a proactive, high-energy approach to multitasking in a fast-paced logistics environment.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• High energy with the ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents

Skills

Communication skills

Problem solving

Tech literacy

Multitasking

Organization

Job description

Maersk Warehousing and Distribution USA LLC is hiring a Customer Service Representative in California to handle incoming calls, troubleshoot issues, and assist pilot stations and cartage agents. The role emphasizes delivering excellent customer service, monitoring email inquiries, and updating shipment statuses.

The position requires strong communication, problem-solving, and organizational skills, with a proactive, high-energy approach to multitasking in a fast-paced logistics environment.