Logistics Customer Service Specialist - Freight Tracking

APM Terminals Gothenburg; Fife (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Representative to manage freight forwarding shipments into and out of the station across multiple modes. You will focus on delivering high-level operational excellence and a quality customer experience while maintaining station KPIs.

Responsibilities include tracking shipments, coordinating schedules, preparing documents, and communicating status to customers and other stations.

Qualifications

• Excellent verbal and written communication skills.
• Must be able to type 35+ words per minute.
• Ability to multitask in a high-volume environment.
• Proficient in Microsoft Office and tech-savvy.

Responsibilities

• Track and trace outbound shipments.
• Coordinate recovery and delivery schedules with cartage agents.
• Prepare paperwork for routing and close files in a timely manner.
• Communicate freight status to stations and customers; update the system.

Skills

Communication skills

Typing 35 wpm

MS Office

Tech savvy

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maersk is seeking a Customer Service Representative to manage freight forwarding shipments into and out of the station across multiple modes. You will focus on delivering high-level operational excellence and a quality customer experience while maintaining station KPIs.

Responsibilities include tracking shipments, coordinating schedules, preparing documents, and communicating status to customers and other stations.