Logistics Customer Service Specialist - Flexible Scheduling

A.P. Moller - Maersk; Greer (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk Warehousing and Distribution USA LLC in Greer, SC is seeking a Customer Service Representative to provide frontline support for callers and to troubleshoot issues. You will assist pilot stations and cartage agents, and manage shipment tracking and status updates.

The role emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced logistics environment, with a focus on accuracy and customer satisfaction.

Qualifications

• Excellent oral and written communication
• Problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Skills

Communication skills

Problem solving

Tech aptitude

Multitasking

Organizational skills

Job description

Maersk Warehousing and Distribution USA LLC in Greer, SC is seeking a Customer Service Representative to provide frontline support for callers and to troubleshoot issues. You will assist pilot stations and cartage agents, and manage shipment tracking and status updates.

The role emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced logistics environment, with a focus on accuracy and customer satisfaction.