Logistics Customer Service Pro | Flexible Hours & Benefits

Maersk; Indianapolis (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative in Indianapolis, IN to deliver exceptional service by handling calls, inquiries and issues promptly.

You will coordinate orders, communicate with shipping and inventory teams, and maintain documentation in the WMS. Ideal candidates have at least 1 year in a customer-facing role, strong communication, and the ability to work with colleagues at all levels.

Qualifications

• Minimum of 1 year in a customer-facing, service-oriented position.
• Ability to solve problems efficiently and effectively.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency.

Responsibilities

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Job description

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative in Indianapolis, IN to deliver exceptional service by handling calls, inquiries and issues promptly.

You will coordinate orders, communicate with shipping and inventory teams, and maintain documentation in the WMS. Ideal candidates have at least 1 year in a customer-facing role, strong communication, and the ability to work with colleagues at all levels.