Logistics Customer Service Specialist: Track Shipments

Maersk; Greer (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk is seeking a Customer Service Representative in Greer, SC to handle inbound calls, assist pilots and cartage agents, and manage shipment status updates. You will respond to customer inquiries, use various online tools, and follow established procedures to ensure smooth operations.

The role requires strong communication, high energy, and meticulous organizational skills to maintain service quality and efficiency while supporting a broad logistics network.

Qualifications

• Excellent oral and written communication and problem‑solving skills.
• Technological aptitude using the internet and online tools.
• High energy with the ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication

Problem solving

Tech aptitude

Multitasking

Organizational skills

Job description

Maersk is seeking a Customer Service Representative in Greer, SC to handle inbound calls, assist pilots and cartage agents, and manage shipment status updates. You will respond to customer inquiries, use various online tools, and follow established procedures to ensure smooth operations.

The role requires strong communication, high energy, and meticulous organizational skills to maintain service quality and efficiency while supporting a broad logistics network.