Logistics Customer Service Specialist (Flexible Schedule)

Damco Spain SL; Edison, Northern (NJ, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk Logistics & Services USA, Inc. in Edison, NJ seeks a Customer Service Representative to be the primary contact for customers, managing inquiries, coordinating shipments, and communicating with carriers, terminals, and internal teams.

The role requires customer-focused, detail-oriented individuals capable of thriving in a fast-paced logistics environment; Monday to Friday schedule, competitive pay and comprehensive benefits are offered.

Qualifications

• 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation.
• Strong communication, problem-solving, and organizational skills.
• High proficiency with Microsoft Office Suite, including Excel and Outlook.
• Experience working with transportation, customer service, or operational systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services
• Respond to customer requests via phone, email, and internal communication platforms in a professional and timely manner
• Provide shipment status updates and assist customers with tracking freight and delivery schedules
• Support the processing of customer orders, service requests, and transportation documentation
• Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers
• Maintain accurate records of customer interactions, shipment information, and service activities
• Assist with resolving delivery issues, appointment scheduling, and customer concerns
• Support daily administrative tasks and data entry within company systems
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Skills

Customer service

Communication

Problem solving

Organizational skills

MS Excel

MS Outlook

Logistics knowledge

Tools

Microsoft Office

Job description

Maersk Logistics & Services USA, Inc. in Edison, NJ seeks a Customer Service Representative to be the primary contact for customers, managing inquiries, coordinating shipments, and communicating with carriers, terminals, and internal teams.

The role requires customer-focused, detail-oriented individuals capable of thriving in a fast-paced logistics environment; Monday to Friday schedule, competitive pay and comprehensive benefits are offered.