Logistics Customer Service Specialist - Shipments & Support

APM Terminals; Greer (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Dental Vision 401k + Company  

Paid Time Off

Job summary

Maersk is seeking a Customer Service Representative in Greer, SC to handle incoming calls, troubleshoot issues, and support pilot stations and cartage agents. The role requires strong communication, problem-solving, and multitasking skills, with responsibility for tracking shipments and responding to emails.

The position offers standard benefits and a pay range of $19–$20 per hour, with a commitment to an inclusive workplace and diverse team support.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• High energy with the ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication

Oral and written

Problem-solving

Tech aptitude

multitasking

Job description

Maersk is seeking a Customer Service Representative in Greer, SC to handle incoming calls, troubleshoot issues, and support pilot stations and cartage agents. The role requires strong communication, problem-solving, and multitasking skills, with responsibility for tracking shipments and responding to emails.

The position offers standard benefits and a pay range of $19–$20 per hour, with a commitment to an inclusive workplace and diverse team support.