Logistics Operations Support: Customer Service & Shipments

APM Terminals; Hanover (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Employee Assistance Program

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle inbound calls, respond to inquiries, and assist with daily shipment tracking and data entry.

In this role you will monitor emails, update shipment statuses, prepare reports, and support Pilot stations and cartage agents while following NCS account procedures. Strong Excel and Microsoft Office skills are essential, and the position offers competitive pay and benefits.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Proficiency with Excel and Microsoft Office for data analysis and records management.
• Experience in customer service or operations support preferred.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Data Entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Excel

Microsoft Office

Multitasking

Communication

Tools

Microsoft Excel

Job description

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle inbound calls, respond to inquiries, and assist with daily shipment tracking and data entry.

In this role you will monitor emails, update shipment statuses, prepare reports, and support Pilot stations and cartage agents while following NCS account procedures. Strong Excel and Microsoft Office skills are essential, and the position offers competitive pay and benefits.