Logistics Customer Service Specialist – Delivery & Orders

Temco Logistics LLC

White City (OR)

On-site

USD 42,000 - 52,000

Full time

3 days ago

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Job summary

Temco Logistics LLC is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. In this role you will provide customers with accurate information regarding orders, delivery

Qualifications

High school diploma or equivalent.
Minimum of 2 years of customer service or office administrative tasks.
Outstanding communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Excellent organizational skills and MS Office familiarity; ERP systems a plus.

Responsibilities

Provide customers with accurate information regarding orders, delivery status, and product details.
Answer phone calls and respond to emails promptly, addressing questions and requests.
Resolve customer issues and escalate unresolved matters to the appropriate supervisor when necessary.
Monitor and track delivery schedules to provide customers with real-time updates.
Prepare and submit timely reports, presentations, and proposals as assigned.
Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.