Logistics Customer Care Specialist

Temco Logistics LLC; West Sacramento (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Temco Logistics LLC is seeking a customer-focused Customer Service Representative to be the first point of contact for customers. You will handle inquiries, provide order and delivery information, and ensure high satisfaction through proactive communication.

The role requires at least 2 years in customer service or office admin, strong communication skills, problem solving, and solid organizational abilities.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office admin tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with attention to detail.
• Excellent organizational skills.
• Proficiency in MS Office Suite and ERP systems familiarity.
• Knowledge of Temco Logistics’ delivery/installation services a plus.
• Bilingual candidates encouraged to apply.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly, addressing questions and requests.
• Follow up to ensure satisfaction with delivery/installation services.
• Resolve issues and escalate unresolved matters to the supervisor when needed.
• Monitor delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services.
• Track office supply inventory and place orders to keep operations smooth.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments for seamless operations.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics LLC is seeking a customer-focused Customer Service Representative to be the first point of contact for customers. You will handle inquiries, provide order and delivery information, and ensure high satisfaction through proactive communication.

The role requires at least 2 years in customer service or office admin, strong communication skills, problem solving, and solid organizational abilities.