Logistics Customer Service Specialist

XPO; Saginaw (MI); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Health insurance (day one)

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in Michigan to support customers with shipments, quotes, invoicing and billing on-site. You will use phone and computer systems to resolve inquiries and ensure accurate documentation.

The role requires 2+ years in customer service, strong typing and 10-key skills, and experience with Microsoft Office. Availability for days, evenings, nights and weekends is essential.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing 10-key

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in Michigan to support customers with shipments, quotes, invoicing and billing on-site. You will use phone and computer systems to resolve inquiries and ensure accurate documentation.

The role requires 2+ years in customer service, strong typing and 10-key skills, and experience with Microsoft Office. Availability for days, evenings, nights and weekends is essential.