Customer Service Pro - Flexible Shifts & Great Benefits

XPO Logistics, Inc.; Saginaw (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO and holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Saginaw, MI is hiring a full‑time Customer Service Representative for the afternoon shift (11:00–20:00). You’ll need 2 years of customer service experience, strong computer, typing and 10‑key skills, and familiarity with Microsoft Office.

Availability for a variety of shifts, including days, evenings, nights and weekends, is essential. Benefits include full health insurance on day one, life and disability insurance, PTO, holidays, 401(k) with company match and education

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends
• Excellent verbal and written communication skills (preferred)

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing

10-key entry

MS Office

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Saginaw, MI is hiring a full‑time Customer Service Representative for the afternoon shift (11:00–20:00). You’ll need 2 years of customer service experience, strong computer, typing and 10‑key skills, and familiarity with Microsoft Office.

Availability for a variety of shifts, including days, evenings, nights and weekends, is essential. Benefits include full health insurance on day one, life and disability insurance, PTO, holidays, 401(k) with company match and education