Customer Service & Logistics Support Specialist

XPO; Marshfield (MO); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO in Marshfield, MO is seeking a Customer Service Representative to support shipments and customers. You’ll handle inquiries, bill shipments, and resolve documentation issues on a typical day.

The role requires 2 years of customer service, strong computer and Office skills, and the ability to work varied shifts including weekends. XPO offers health, life and disability insurance, PTO, holidays and a 401(k) plan.

Equal opportunity employer; pre-employment drug testing may apply.

Qualifications

• Two years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills (preferred).

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing skills

10-key skills

Microsoft Office

Shift availability

Job description

XPO in Marshfield, MO is seeking a Customer Service Representative to support shipments and customers. You’ll handle inquiries, bill shipments, and resolve documentation issues on a typical day.

The role requires 2 years of customer service, strong computer and Office skills, and the ability to work varied shifts including weekends. XPO offers health, life and disability insurance, PTO, holidays and a 401(k) plan.

Equal opportunity employer; pre-employment drug testing may apply.